Microsoft 365 Desktop Application Sign-in Loop

Problem:

Microsoft 365 desktop application login is looping on the sign-in page.

Reasons:

• Cached credentials

• Multiple emails signed-in pc/laptop

Resolution:

1. Remove the Mapua account first by doing the following below:
   • Click the Start menu and select the gear icon (Settings) or search for “Settings”.
   • Select Accounts.
   • Click on Access work or school in the left menu or list.
   • Disconnect Account
   • Click on the specific work/school email address you wish to remove.
   • Click the Disconnect button.
   • Confirm: A dialog box will appear; select Yes to confirm removal.
2. Re-Sign in the Mapua Account
   • Open Settings and select Accounts.
   • Click on Access work or school.
   • Select the Connect button.
   • Enter your work or school email address and sign in.