How to Create a Ticket in the Customer Portal
To submit a ticket through the customer portal, kindly follow the steps outlined below:
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Find and click the Create Ticket button at the upper-right corner in the customer portal.
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In the Create Ticket window, enter the required fields such as:
- Subject (short summary of your request)
- Description (full details—see the best practices below)
- Any other required fields (for example, campus location, , department, etc.)
If you’re logged in, your Name and Email Address will be automatically captured, so these fields will not appear on the form.
Frequently Asked Questions
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How do I submit a support ticket using the Customer portal?
To submit a ticket, click the Create Ticket button located in the upper-right corner of the customer portal and fill out the required form. -
Can I insert a clickable link directly in a ticket’s Description or Reply?
Yes. The Description field contains a rich-text editor that allows you to add hyperlinks. To do so, highlight the desired text, click Insert link, and enter the URL. Alternatively, you may use the shortcut Ctrl + K in the reply editor to insert a link.
